Privacy Policy

Last Updated:

1. Introduction

Welcome to Medifairy's Privacy Policy. We respect your privacy and are committed to protecting your personal data. This Privacy Policy will inform you about how we look after your personal data when you visit our website and tell you about your privacy rights and how the law protects you.

This website is not intended for children, and we do not knowingly collect data relating to children.

2. The Data We Collect About You

Personal data means any information about an individual from which that person can be identified. We may collect, use, store, and transfer different kinds of personal data about you, which we have grouped together as follows:

  • Identity Data: Includes first name, last name, username or similar identifier.
  • Contact Data: Includes email address, telephone number, and physical address.
  • Technical Data: Includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.
  • Usage Data: Includes information about how you use our website and services.
  • Marketing and Communications Data: Includes your preferences in receiving marketing from us and our third parties and your communication preferences.
  • Health and Fitness Data: When you sign up for classes or services, we may collect information about your health, fitness levels, and any relevant conditions to ensure we provide appropriate guidance.

We do not collect any Special Categories of Personal Data about you (this includes details about your race, ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health, and genetic and biometric data) unless you voluntarily provide it to us for the purpose of tailoring our services to your needs.

3. How We Collect Your Data

We use different methods to collect data from and about you, including through:

  • Direct Interactions: You may give us your Identity, Contact, and Health and Fitness Data by filling in forms on our website, by corresponding with us by post, phone, email, or otherwise.
  • Automated Technologies or Interactions: As you interact with our website, we may automatically collect Technical Data about your equipment, browsing actions, and patterns. We collect this personal data by using cookies, server logs, and other similar technologies.
  • Third Parties: We may receive personal data about you from various third parties such as analytics providers, payment processors, and social media platforms.

4. How We Use Your Data

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

  • Where we need to perform the contract we are about to enter into or have entered into with you.
  • Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
  • Where we need to comply with a legal obligation.
  • Where you have given consent for a specific purpose.

Generally, we do not rely on consent as a legal basis for processing your personal data except in relation to sending direct marketing communications via email or text message. You have the right to withdraw consent at any time by contacting us.

5. Purposes for Which We Will Use Your Personal Data

We have set out below a description of all the ways we plan to use your personal data, and which of the legal bases we rely on to do so:

  • To register you as a new customer: Processing your personal data is necessary for the performance of our contract with you.
  • To process and deliver services: This includes managing payments, fees, and charges and collecting money owed to us.
  • To manage our relationship with you: This includes notifying you about changes to our terms or privacy policy and asking you to leave a review or take a survey.
  • To administer and protect our business and website: This includes troubleshooting, data analysis, testing, system maintenance, support, reporting, and hosting of data.
  • To deliver relevant website content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you.
  • To use data analytics to improve our website, products/services, marketing, customer relationships, and experiences.
  • To make suggestions and recommendations to you about goods or services that may be of interest to you.

6. Marketing

We strive to provide you with choices regarding certain personal data uses, particularly around marketing and advertising. You can opt out of marketing communications at any time by:

  • Clicking the "unsubscribe" link in any marketing email we send you
  • Contacting us at [email protected]

We will get your express opt-in consent before we share your personal data with any company outside Medifairy for marketing purposes.

7. Cookies

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. For detailed information on the cookies we use and the purposes for which we use them, see our Cookie Policy.

8. Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way, altered, or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know. They will only process your personal data on our instructions, and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

9. Data Retention

We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data, and whether we can achieve those purposes through other means, and the applicable legal requirements.

10. Your Legal Rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data, including the right to:

  • Request access to your personal data.
  • Request correction of your personal data.
  • Request erasure of your personal data.
  • Object to processing of your personal data.
  • Request restriction of processing your personal data.
  • Request transfer of your personal data.
  • Right to withdraw consent.

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive, or excessive. Alternatively, we may refuse to comply with your request in these circumstances.

11. Changes to This Privacy Policy

We keep our Privacy Policy under regular review. Any changes will be posted on this page. This Privacy Policy was last updated on the date indicated at the top of this policy.

12. Contact Us

If you have any questions about this Privacy Policy, including any requests to exercise your legal rights, please contact us at:

Email: [email protected]
Phone: +61 478 912 665
Address: 123 Wellness Way, Brisbane, QLD 4000, Australia

You have the right to make a complaint at any time to the Office of the Australian Information Commissioner (OAIC), the Australian supervisory authority for data protection issues. However, we would appreciate the chance to deal with your concerns before you approach the OAIC, so please contact us in the first instance.